Return & Refund Policy

At Honshitsu Kitchen, we take great care to ensure that all orders are packed correctly and delivered in good condition. If you encounter any issues with your order, please contact us and we will do our best to resolve the matter promptly.

Product Information

Product images on our website are provided for illustration purposes to help identify products. Due to occasional packaging updates or improvements, the packaging you receive may differ slightly from the images shown.

While we strive to ensure that all product descriptions, details, and prices are accurate, errors may occasionally occur. Honshitsu reserves the right to correct any inaccuracies at any time without prior notice.

Change of Mind

Due to food safety and hygiene reasons, we do not accept returns, exchanges, or refunds for products due to a change of mind once an order has been placed and processed.

Please review your order carefully before completing your purchase.

If you need to modify or cancel your order, please contact us as soon as possible at ask@honshitsu.com.sg. Changes may only be possible if the order has not yet been processed or dispatched.

Return Eligibility

Returns, exchanges, or refunds may be arranged under the following circumstances:

• The product was delivered damaged

• The product is expired or out of date

• The wrong product was delivered

• An item ordered and invoiced was missing from the delivery

• The order cannot be fulfilled due to stock issues

If any of the above situations occur, please notify us within 24 hours of receiving your order.

Reporting an Issue

To report an issue with your order, please provide:

• Your order number

• A description of the issue

• Photos of the product (if applicable)

Please contact us at:

Email: ask@honshitsu.com.sg

Our team will review your request and respond as soon as possible.

Refunds & Replacements

Once the issue has been verified, Honshitsu will either:

• Replace the product, or

• Refund the value of the affected item

Refunds or replacements are typically processed within 7 working days after verification.

Refund Processing

Approved refunds will be processed using the original payment method used during checkout.

Please note that it may take several working days for the refund to appear in your bank or credit card statement depending on your payment provider.

If you have not received your refund after a reasonable period, please check with your bank or payment provider before contacting us.

Non-Returnable Items

Due to food safety and hygiene reasons, we are unable to accept returns for products that have been opened, used, or consumed, unless the item is defective or incorrect.

Incorrect Deliveries

If you receive a product that was not part of your order, please contact us and we will arrange for the item to be collected if necessary.

Delivery Coverage

We currently provide delivery within Singapore only. International shipping is not available.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: ask@honshitsu.com.sg

Alternatively, you may reach us through the contact form on our website.